The report details tech trends for Fast Casual and QSR restaurants, but are applicable to any business that takes online orders.
80% of the 1600 restaurants surveyed said that existing loyalty programs are not working for their brand. Why is this? Because there is too much friction for consumers to engage with disparate loyalty programs.
Kiosks are back in style, with 44% of QSRs and Fast Casual restaurants turning to on-premise kiosk ordering over delivery app ordering. For shared kitchens that have on-premise ordering, upping your kiosk game could give you an edge with consumers.
Pandemic-acquired tech must be revisited. There's a big difference between tech that enables survival vs tech that enables thriving businesses. The future is based on connected platforms with API integrations and AI-enabled metrics and reporting. (More on our plans for this shortly!)
Read the full report at this link.
